FAQ’S

How do I place an order?
You may place your order online or by calling a customer service representative during regualr business hours.

Our phone number is 916-487-7853 or 916-442-9081.

How do I send a gift?
Most items can be gift wrapped, please provide the shipping address of the gift recipient at time of checkout. In the comments section, please note navy wrap with gold ribbon or gold wrap with gold ribbon.

When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.

Our service representative will call and confirm your order and product availability.

Is it secure to enter my credit card information online?
Yes, please see our Security & Privacy Guarantee.

I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.

Keep visiting the site, as items may be re-introduced on the site as they again become available.

How long does it take to get my exchange or refund?
On average you should allow up to 30 days to receive an exchange or refund.

How do I unsubscribe from e-mails?
Please contact our service representative at 916-487-7853 or 916-442-9081.

How do I change my e-mail address for my login?
Sign in to your Online Account using your current e-mail address and password.  Once you have successfully signed into your account, you may change the e-mail address by clicking on ‘Edit your Account Information.’

Why doesn’t my browser work on your site?
Supported browsers are Internet Explorer 6 & 7, Firefox/Mozilla 3, and Safari 2.

How do I register or sign in?
Please view Your Online Account information.

What if I can’t remember my password?
Please click here for password assistance.

How do I change my e-mail address for marketing e-mails?
To change your e-mail address for marketing e-mails, you will need to unsubscribe your old e-mail address and sign up again with your new e-mail address.

How do I sign up for a Wish List? How do I distribute my Wish List?
Please see our Wish List page.

What forms of payment are accepted online?
Please see our Credit Card use information.

How do I track my order?
Tracking information is emailed at time of shipping to the email address provided at time of registration. Or contact our service number at 916-487-7853.

How do I return or exchange my order?
Please view our Returns & Exchanges policy. Contact our service number:  916-487-7853 or 916-442-9081.

I can’t find the item I am looking for. How do I search for it?
You may search our site in several different ways:
Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website
Navigate the website to find the particular item

*Items not available on the website can be ordered please contact our service number 916-487-7853 or 916-442-9081*